FAQ

Welcome to the HR HOUSE HOLD STORE FAQ section. Find quick answers to our most common customer questions.

1. What products do you sell?

We offer a wide range of kitchen accessories including cooking tools, storage solutions, organizers, baking essentials, cleaning tools, and innovative kitchen gadgets designed to make your daily kitchen tasks easier.

2. Are your products good quality?

Yes! We carefully select high-quality products that are durable, practical, and fully tested to ensure customer satisfaction.

3. How can I place an order?

Simply add your desired items to the cart and proceed to checkout. Enter your shipping details, choose your payment method, and confirm your order.

4. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)

  • Online paymentsย 

5. How long does delivery take?

Delivery usually takes:

  • 2โ€“5 working days for major cities

  • 3โ€“7 working days for other areas in Pakistan

Delivery times may vary due to weather or courier delays.

6. Do you offer nationwide shipping?

Yes! We deliver all across Pakistan through trusted courier partners.

7. How do I track my order?

Once your order is shipped, you will receive a tracking number via WhatsApp or email. You can use it to check your shipment status anytime.

8. What is your return & refund policy?

We offer returns or exchanges within 7 days of delivery if:

  • The product is damaged

  • The wrong item was delivered

  • The item is defective

For more details, please see our Return & Refund Policy page.

9. What if I receive a damaged or incorrect item?

We sincerely apologize if that happens.
Please contact us within 24 hours with photos or video proof, and our support team will assist you immediately.

10. How can I contact customer support?

You can reach us through:
๐Ÿ“ง Email: info.hrhouseholdstore@gmail.com
๐Ÿ“ฑ WhatsApp: +92 336 8462103
๐Ÿ“ Address:ย Shop #8 Bhaijeewala Market, Bhora Bazar , Karachi, Pakistan
Or fill out the contact form on our website.

11. Do you offer discounts or promotions?

Yes! We regularly offer deals and special discounts. Follow us on social media to stay updated.

12. Are the product photos real?

Yes, all product images are shown exactly as they are. However, slight color variations may occur due to lighting or screen differences.